I completed several market research tasks with this company for H&M. When I hadn't been paid, I contacted the company multiple times and was ignored. When I finally did get a response I was able to get some of the money I was owed. However when trying to get the rest of my money I was ignored. I had asked for a complaint form multiple times but again was ignored. To get my complaints heard, I used a task to ask them to pay me which warranted a response from Sophie Rowell (senior programme executive) who told me as far as she was concerned I was paid and that they had even paid me an extra £20 as a "good will" gesture, when infact this £20 was money they had owed me for a task I had completed and I had provided screenshots to prove my completion of the tasks. Trying to get paid for tasks from this company is more stress than it's worth and I wouldn't recommend anyone being a participant in their market research. I also wouldn't recommend companies using this place for their market research as it has changed my opinion on H&M. I'm still owed money which I doubt they'll pay me and I've now been removed from the market research after I told them I didn't want to take part if they weren't going to pay me.
