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AD-FREE BAIT & SWITCH

I SUBSCRIBED TO THE AD-FREE VERSION BECAUSE THE ADS WERE SO ANNOYING, AND I THOUGHT THE PRICE OF $7.49 FOR A YEAR WAS WORTH IT. THE NEXT MONTH I GET ANOTHER BILL FOR $7.49. I LOG INTO MY ACCOUNT AND IT CLEARLY SHOWED I HAD AN ANNUAL SUSBSCRIPTION. ADELE FROM EMAIL SUPPORT ACKNOWLEDGE WHAT WAS SHOWING ONLINE WAS IN ERROR, AND THAT IT WAS ACTUALLY MONTHLY. I TOLD HER I SIGNED UP FOR ANNUAL, AND NOT INTERESTED IN MONTHLY RATE. THEY REFUSED TO REFUND. I AM CERTAIN THERE MUST BE OTHERS OUT THERE WHO WAS DUPED LIKE ME IN A MONTHLY SUBSCRIPTION...UNDER FALSE INFORMATION.

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Date of experience: Apr 30, 2021