I knew my subscription was coming up for renewal and so checked a few times under my account for the renewal price. It seemed very reasonable so I waited for it to renew. Today I was charged over £427 by Intuit without any notification. There was also no invoice sent, I had to go into my account and find the invoice. I called the customer service team who were very rude and constantly talked over me to the point where I had to say can you stop talking over me. She just repeated the same information time and time again without actually listening to my complaint. I asked if the call could be escalated to which I was put on hold and then told someone would email me or call me back. I am not holding my breath as to whether or not this actually happens. It is a shame as the system is quite good.
