Terrible experience. Terrible customer service. My son ordered a bedroom set for college that was to be delivered in two separate deliveries on Saturday August 5th. One arrived. Another was rescheduled for Sunday. They never showed. They later rescheduled for Friday. Again no call no show. My son reached out to them and they said all he was missing was the bed frame and he could pick that up at the store. I then called to inform them we were missing far more than the frame and we weren’t driving to pick up items we paid to have delivered. All we had was the night stands, two of three boxes for the dresser and bed rails. We were missing almost the entire bed and had a useless couple of boxes for a dresser. Spent 30 minutes on the phone explaining what we needed. I was assured yet again that the items would be delivered. Didn’t show Saturday. Didn’t show Sunday. Called again and spent another hour on the phone to get a refund. Complete waste of time. Obviously their customer service members are completely clueless and just tell you what you want to hear. Finally, these morons wanted us to return the useless crap they had delivered in order to receive the refund. Really? More time out of my day for your ineptitude? Never order from these incompetent people.
