I have worked with Ikea Lichtenberg in Berlin on my kitchen planning (which is a very expensive purchase as everyone knows) and on the day of the building it was found out that they had sent a white cabinet for a fully black kitchen. I was told on the day of the building that I either had to wait an indefinite amount of time for the black cabinet to be delivered, leaving me in a ridiculous situation without a fully built kitchen or I could keep the white one and ask for a 15% refund on the whole kitchen order to Ikea. Since the cabinet was inside anyways, I decided to accept and ask for the refund.On the phone I was told that I couldn't receive any refund because in the original order (made by the kitchen planner, not by me) there were 4 door joints missing that Ikea did not make me pay for. Since I had not noticed those small parts were missing in a FULL KITCHEN ORDER, I was blamed. The cabinet and the joints sort of had the same price, so in their eyes the fact that I was given a white cabinet instead of a black one for a 4000 euros kitchen apparently had no importance.They might do in price, but 4 door joints and a CABINET do not have the same value. It is not the same thing. Not to mention that I was told a straight out lie about the 15% discount that also contributed to my decision to keep the white cabinet in the first place. On the phone I was treated like an hysteric by the Ikea Lichtenberg customer service for trying to point it out.This is not the way you treat a client. I feel fooled as a client that had always trusted Ikea for its professionalism. (The builders were lovely and very professional though)
