IKEA Houston is Terrible. Not the experience I've had with other IKEA locations. I made a sizable order on their website. Received a text from IKEA that one item was not on the sales floor but would be shipped from the distribution center and be available for pickup the next day. Never heard anything back. I called the 888 number and couldn't get a straight answer then was hung up on. Called back. The new person proceeds to tell me she can't give me an update and there's nothing she can do about it. I now don't have my items and don't even know when they're going to be available for pickup. The store is 1-1/2 hours from my house. So I can't just skip up there. I asked if there was someone I could talk to higher up, and the rep said "I could try but it won't do any good. Call back in 4 or 5 hours"Shameful and disappointing.
