On the 31st of October we ordered a dining room set, when we got the payment page there was a box offering assembly and as we are both in our 80s with limited mobility we ticked it and a cost of €52 was added to the price but IKEA, Fuerteventura had no record of this payment, we have sent a bank statement and proof it was our account, yesterday we got an email from them implying that we were not telling the truth and that we have been in there cafeteria and spent it there, we are absolutely disgusted with their reply. Dennis May
