I am reticent to write this review, because I genuinely think IKEA has some wonderful products and their showroom is amazing, but the customer service is dire.I had an issue a few years back regarding part delivery of a sofa. I took a day off for redelivery of the missing part but it still didn’t come. I then had to take another day off, go to a showroom and wait two hours whilst someone signed it off to get the final part of the sofa, that I had bought.The reason for this review is that I bought two wardrobes around six years ago. The wardrobes are great and have lasted, but the backs of the wardrobes haven’t survived my last move unfortunately. I went onto live chat during my lunch break to see if I could BUY (not blag for free) two new backs for the wardrobes and some nails. I am offering to buy something that they will have in every warehouse up and down the country.I was asked for an all the details of my original order, which I don’t have due it being six years ago. The advisor then said my purchase fell outside the guarantee and that he could not help. I re-emphasised that I do not want these items for free, I will pay for them (and delivery. And for the damn nails, of which they will have millions lying around) but he said they don’t do that.I was then told the only solution is to buy two new wardrobes (in order to get the two backs in need for the wardrobes I already have). Honestly, no word of a lie, that is the only solution offered.I just don’t understand, ikea has a wonderful concept and great buying experience but the customer service afterwards is awful. I’ve spent £,000’s with them over the years, even after my first issue, but now I won’t. I’ve literally got a list on my table (also from ikea) of 10 things I was planning to get from them for my upcoming move.A real let down and a shame.
