ikea

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I bought shelves

I bought shelves. Before going to the store I checked from their web page and found the product with 80x40 size. On the main page it was written 80x40 therefore I didn’t need to check the details. In the store on the product itself also it was written 80x40. When I came home it was smaller, then I measured and it was about 77.5x38. Even on the receipt it is written 80x40. Still I tried to use them using extra supporters but it doesn’t look good and not strong enough. I called the customer service and made a complaint. They said what I only could do is to take them back to the store and ask for refund. I didn’t go back to the store and give it back because it would cost me time about 2-3 hours and travel cost and again getting tired to carry them back. I am not happy at all with the company’s service after selling the product.

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Date of experience: Aug 24, 2024