I bought a dresser online 7/29/24 and it was delivered damaged so I called immediately and took pictures. We are now at 9/24/24, so right at 2 months and I am still dealing with trying to be refunded for this dresser. They give you the run around by taking the same information over and over on every call and then tell you it has to be escalated to a higher tier to approve a discount. It went weeks with no response to be told that they would only offer 35%. Even though i didn’t agree because i felt the damage and my time spent dealing with them warranted more than 35% I went ahead and accepted the offer which was sent to me via email. I called to confirm I would accept the discount and again all my info was taken again and I was told it would be 3-5 days and I would see the refund…. Well that didn’t happen. I got an email on 9/4/24 saying they couldn’t reach me by the number I gave them (untrue) because it’s the number I call from and verify everytime I call them. So I Made another call today and explained the entire story again to be put on hold for 20 min so Anupoim the person helping me could ask if the refund could be put on my debit card ( that was not what he was doing, I can assure you that) he comes back and and just says OK and I say ok what? What’s happening, because he never verified the card, never said when to expect the refund, and when I asked he said “you just wait” I had to ask how he was planning on refunding my money and when. So I’ve been told again 3-5 business days.. I have no trust in this happening because it’s been 2 months of dealing with them and over 15 calls to them and nothing has happened at this point in time. They have awful customer service and follow through. I will never order online from them again because this is the run around you get if you receive an item that’s damaged. Then if you want to return it they want you to disassemble and put back in their boxes.. that’s a joke because it’s been 2 months those boxes long gone in the trash. Not to mention my time to disassemble the product. IKEA does not value the customer experience nor do they want to really make it right for the customer, in fact they use every tactic to try not make it right by making the process as long and complicated as possible. BEWARE IKEA IS NOT ABOUT THE CUSTOMER!!!!!!
