Customer service shocking. Condescending, refusing to let you speak to management. Had a set of drawers for a year or less. Started falling to bits. Had some previously that was fine. When I spoke to customer services initially via the chat they said they would replace the draws for me. They only sent one so I called up and the gentleman on the phone was so condescending telling me they're doing it as a "good will gesture" and it "costs ikea money" I asked to speak to someone higher than him and he went to speak to someone....apparently. came back and told me it doesn't require a supervisor. So I won't be getting a call back. Ridiculous.
