ikea

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My husband and I went there today…

My husband and I went there today knowing exactly what we wanted. What a nightmare! How do you find anything????? The store is one big maze with no one around to help. They have self serve to look up something but then it just tells you where it is in the warehouse! We went there to see it in person because IKEA is known for cheap furniture. Finally a lady that worked there breezed by and wouldn't even stop walking to answer us. She talked as she continued to keep walking by. Trying to find the warehouse was total chaos. The store is like one HUGE maze! I hope I never have to go there again. Trust me I looked on every site I knew of to keep from having to buy from there. 2 people in the elevator totally agreed. One guy said it took him an hour and a half to pick up his order that was supposed to take 15 minutes! HORRIBLE customer service! Actually NO Customer Service!

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Date of experience: Jan 20, 2025