Arranged for order to be click and collect (24/1/25), went to location and delivery wasn’t there. Customer service informed me it was delayed due to the storm. Was rearranged to be collected 30/1/25, delivery van was there but driver said he didn’t have my order! Was told to phone customer service. Phoned and got home delivery arranged for 3/2/25. Tracking said would be delivered via dpd between 0700-1900. I waited in the house ALL day and there was no delivery. Package ended up arriving on 4/2/25.Was not informed about any of the delays due to the storm. Was on hold waiting for a customer service person for 1 hour. Was not told home delivery would be delayed by an hour. And don’t know why my package was not on the van on the 30th as this had been rearranged. Customer service need to fix there communication with customers regarding any delivery delays.
