I went to bedroom area, asked the lady to help us out planning a dresser for our project, she didn’t give any effort to help, just showed us the computers we can use to do our stuff. Computer planning is done, items are ready to be paid. I asked if they would do delivery as these items couldn’t fit in our car. She said yes, showed me the delivery mark on our paper. I paid the items to the cashier, again I asked if items will be delivered to our house, they said yes. They Didn’t say anything about a step to do or a station to go to whatsoever, so we left. 5 days passed, no deliveries coming, checked my IKEA account and no details for delivery or anything. Called customer service to help us out, but they instructed us to go to store to have it fixed. I Went to the store but they asked me to pay for another set of the same items. I asked for a refund of the previous items which took me around 30 mins to do with the employee, just to not be charged twice. Anyhow, I paid for another set of items. I was instructed to go to the delivery counter just to confirm that the delivery is set and to make sure that the items will arrive. A lady in the delivery counter talked to me, helping me out, and at the same time, telling me another instruction that I should have done before approaching the counter, which is for “Future reference.”I didn’t know that IKEA needs their customers to be knowledgeable with all these “go here go there” processes so you won’t look ignorant in front of their “expert” employees. I am not happy with how IKEA employees treat their customers and expect them to know the procedures instead of helping the customers address their concerns.
