I don't want to beat on the team in the Philippines who handle the traffic for the gigantic IHG group. I am sure they are very nice women (the ten reps who have handled my case so far have all been women). They are probably underpaid and undertrained. They stick to their scripts to the point of maddening frustration (even complaints that you're not being heard are greeted with a cheerful 'thank you' or 'it is our pleasure').But they appear to have no idea what they are doing, seem to struggle to understand the issue (in my case a missing PIN number) will only reply once a day, even if you email back immediately, and congratulate themselves on having solved your issue even as you are writing to tell them the problem is still the same. And each day, as you wake up to try solve the same problem all over again, is Groundhog Day, as your new rep has no recollection of any previous email or correspondence.In the end, this is one of those loyalty programs that really only inspires loyalty in other hotel groups.
