Ya had ONE job.I am a very low-maintenance traveler. I require decaf coffee in the morning, a clean quiet room and not much else.The following is the breakdown of my two stays at Holiday Inn Express, Morton, Illinois:*First stay, January, 2020 Morning 1- NO decaf in breakfast carafe. I informed the bearded hipster at the front desk. His response, "Yeah, I'll tell 'em when they get in."??!!Well, dude that's not cool. I have business and a schedule to manage, so waiting on some slacker to show up to make another pot of decaf is not cool.*First stay, January, 2020 Morning 2- NO decaf again. WFT, is this a conspiracy? Is there a shortage of decaf that is not being reported? Told the sweet blonde at the front desk. "Hey, you've got a decent place here. I'll need a room 4-6 nights per month for the foreseeable future.Here's the deal....if I have to PACK MY OWN DECAF I will stay elsewhere." I received a call from the hotel manager with a lame excuse that they can only make 1/2 tankards of decaf, and some guest must have used it all up.*Second stay, February, 2020 Morning 1- NO decaf again. I decant the last dribble- 1/2 tablespoonful into a cup and hand it to the blonde front desk clerk. "Guess what my name is?" She runs off to make more, so apparently the coffee-making skill has been shared in the last few weeks. The problem was, decaf is not available before I have to start my day, so her efforts are of no value to me.Same evening I returned to the hotel to meet with the hotel manager. I asked her what the problem was, "What's the root cause?" Might as well have been speaking Greek to a brick wall. She was so worried about defending herself she fails to see this failure is a ludicrous situation that cannot be defended.*Second stay, Febuary, 2020 Morning 2-Decaf available.Final score is 25%. NOT a passing grade.I will be staying elsewhere.
