I am simply fed up with the lack of response from the Crowne Plaza Times Square. I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88. Due to the pandemic both bookings were cancelled on 23rd June 2020 and cancelation numbers were given for both bookings, at this time I was told I would need to wait 60 days for the refund to come through. It is now the beginning of January 2021 and still no refund.I have called the hotel numerous times and get the same story of “please bear with us your refund is coming”, they even gave me a case reference number!! that was until the hotel stopped answering calls as I believe they are now closed. So, I called IHG corporate in the US who were very sympathetic but managed to cut me off 3 times. Do you they have any idea the cost of calling the hotel or IHG corporate from the UK and explaining why I am calling again and again? I am an IHG gold member and get treated like this, what’s the point in joining the program. To leave, so called “valued customers” without any help or communication is a disgrace. I hope to be staying in New York this coming August 2021, guess where I won’t be staying!Read less
