Stayed at Crowne Plaza Docklands. Booked twin room which was confirmed by email. Got there and no twins left . Said they’ll try and sort it and gave us keys to a twin room. Got there and it was occupied scare alert ! Then came down after shock and waited 45 mins as they gave us new keys to another room. Got to room at midnight and realised it was a double room. Came to reception again and had to wait 30 mins more whilst soda in double room was made up into a sofa bed . Finally went to room at 1am to be awoken at 1.30 with fire alarm . Over next 2 nights went to reception 5 times as room was freezing but no one checked thermostat in room and it continued to be freezing. Put sign on door for room clean but was not done. Reception said the sign was not required and I should have specifically asked at reception for room clean even though this is not specified anywhere. No yea and coffee in room .Manager Mr Luqman was very flippant and none apologetic . Awful stay , emailed hotel 3 times no reply.
