Absolutely FUMING with IHG and Crowne Plaza hotels - booked 2 rooms in the John Lennon Airport Crowne Plaza for the duration of Comic Con Liverpool back in JANUARY, and they've decided to cancel it, no apologies, no relocation, no explanation, nothing. Oh, also no refund. Been trying to sort this out with them for over 3 weeks, fobbed off left right, and center, hung up on, told I will be called back, and not got a callback, about 5 times, and I think we've accumulated about £50 worth of calls to them, all wasted time.Today I FINALLY got a case number from IHG Guest Relations, they said, "oh yes we're sorry the hotel has closed those dates and we can relocate you, here's a hotel, I will call you back once I find out if they have rooms on your dates".... no callback, I call them back, speak to a different person "sorry about that, I have found another hotel in Liverpool City Centre, you'll have to pay for parking and it's £399 a night per room but I can make the reservation for you now?" "Why are you not covering this?" I ask, "it's not my fault your hotel decided to book itself out to a bunch of rich folks and then decided to boot out good loyal paying customers with nowhere to go" "Sorry I can make the reservation in this hotel for you though?"I started to shout a bit then, and demanded to speak to a manager above her, a senior case manager she called it, off she goes, pops me on hold for another 20 mins (at 13p+ a minute this isn't great), and then... hangs up on me.I am currently on hold YET again waiting for a Senior Case Manager, been on hold for 12 mins so far, that's another £1.45 on my phone bill that they won't cover.The "Senior Case Manager" then tried to suggest that our lack of refund was correct as the hotel will refund it "in good time". I think 3 weeks is a bit rediculous.
