I booked via IHG.com as I have used 3rd party sites for a while now, this was due to their Best Price Guarantee.I booked the Crown Plaza in Dubai for 11 days (I am working, and have stayed there before, the hotel itself would get 5 stars).First thing was it put on an "Additional Charge" for 500+ AED, Thought at the time it might have been the tax...but it wasn't until after that the tax had already been shown. I did ask what this was, but no one could tell me..Secondly...I looked at booking.com (My usual site) to see if it was cheaper...It was! but by about 30%! So I started the process of the Best Price Guarantee...I got a rejection very quickly and short...."We checked, but cant see it"..which was the general jist.I replied with a screenshot of the deal that could still be booked "We dont normally take in account screenshots, but will make an exception (Thanks for that!), having checked, its not a fixed bed (I booked a King instead of 2 queens but even though you can select a King on booking, there is no guarantee - IHG also doesn't say it guarantees the type..) So will be rejecting.I asked this to be raised as the Room + package was the same, just no guarantee I would get the King bed or two Queens (Everything else the same!)The Senior Case Manager came back and basically said no and "encourage you to learn more about our program and to reference our Terms and Conditions"...Seems to me not having a guarantee on what bed you have in the same room is not a valid excuse, but also having a "snarky" customer service rep also doesn't help (And having read some of these reviews, I am not in a minority)
