Our family of 7 has been loyal IHG rewards members for over 15 years. Tonight we booked 3 hotel rooms at Holiday Inn Express through the IHG reservation line. After the call, we were offered an opportunity to book a time share resort tour in Williamsburg through Holiday Inn's vacation club. We paid $279 on our credit card and were promised a four day stay at the Colonial Williamsburg property. We were told that the policy requires 7 day advance booking, but that they made an exception for checkin tomorrow, 4/18/23. After paying, we were told that we would be transferred to the property to select our room (and possibly to upgrade to a larger room because we had 8 people total in our party). I then sat on hold for 53 minutes before becoming frustrated, hanging up and calling back. After three attempts to resolve the issue (each time I was told that a suoervisor would call back in a few minutes), I was eventually told that the first person lied to.ke and there were no rooms available in Williamsburg. We gave up our other accommodations in Williamsburg in the meantime and finally were promised a refund of the $279. That was charged. I asked for a supervisor and noone responded or called. IHG has gone downhill over the past decade. All buyers beware of their bait and switch tactics. We have two IHG Priority Rewards accounts and will be canceling both and booking Airbnbs or other more reputable chains from here on. BUYER BEWARE - Holiday Inn Vacation Club!-Sven Olson *******733 (feel free to call or text. I'm happy to share the names, caller IDs and call logs of the past two hours. Their fraud and callous, brazen lackn of customer service is truly unbelievable.
