Absolutely every single time I try to use their app it's a nightmare. I've been in customer since the 90s and I don't know why in the hell I keep going back. Only because of their points as far as actually caring about how we feel about their company they could care less. I got so angry the last time I tried to use their app that I called and complained about it and then hung up on them. They are so far out of touch with reality. Somewhere I saw where the account had been locked out for half an hour. Apparently too many attempts but the goddamn digital assistant was too f****** stupid to tell me that. I. Hate. I. H. G
