Room given was overlooking a dirty roof with a noisy generator. Finally moved only to wake up early the following morning and slipped on a soaking wet bathroom floor due to leaking tap. I hurt my back and spent time moping this up with available towels. Went to reception before leaving for the day and told them of the situation, not one person asked if I was ok even though I said i had a bruise across my back.I Was advised it would be sorted by maintenance before I returned.When I arrived back at 8pm it hadn't been done. Maintenance knocked on my door at 8.30 and told me they couldn't fix it that night. Spoke duty manager on reception who told me my options were to pack up and move (at 9pm at night) or live with it. I was then dismissed with a card for me to email him to complain?? Sory had we not just done that? I spent the night in a wet room, walking across soaking wet towels to use the bathroom and scared to use the bathroom. The lights didn't work properly and you couldn't have bedside lights on without having all lights on, which flickered. I paid £230 a night to stay in this 2 star hell. There was 2 teabags, 2 sugars and 2 coffees for the whole 2 night stay. When I spoke to another manager to ask for this to be looked into I was advised they would do so ... I am still waiting. Videos taken of leaks and wet floors. My back is still sore and bruisenot one ounce of concern shown by any staff member....... so now going to contact a solicitor with my injuries. Something which could have ben avoided if som care ad consideration ad been shown, Awful stay, would not recommend, won't return and have left feedback to all followers on my site ..... to big a company to give a damn... Absolutely avoid!!!!!MoreDate of stay: 5-7TH March 2025
