I was so sad about my experience in Holiday inn Birmingham, They didnt clean our room and we report this to the reception, the worst thing is the receptionist told us its our fault because we did not hang the tag on the door, we booked 2 rooms , the other room of our parents were cleaned without tag ,soI think its not an explanation, I mean I do not blame the room service cause everyone made mistakes, but I do feel sad that when I asked the receptionist to empty my bin and give me some toilets paper asap, they just ignore my request, We went down the 2nd time to tell them (the 2 male receptionist ) our need, it is enough for me to suffer the smell from my one year old son's nappy, and it do really makes me feel depressed after going through these, I hope everyone can avoid to stay in this hotel, I'm not sure but I think they do have some racist staff and culture there
