I place an order online for a Stone Island pocket hooded jacket. The delivery arrived in quick time especially as it was sent from Hong Kong; however, it was all downhill from there.I opened the package today and I have received a Stone Island jacket, just not the one I ordered. The one received is a different colour, style & most definitely not hooded. The only thing in common with the one I ordered is that it is Stone Island.I have tried to contact HBX via all channels, such as direct message on Twitter, online chat, email, online form, and have not receive a single response.This has unfortunately led to me having to open a dispute with PayPal as I have no confidence that this company will deal with the issue in the correct way. I have given HBX 48hrs to respond, or my PayPal case will be escalated to a claim. I won't be using them again!!
