2.75 hours of troubleshooting in the first week ion 2 calls. You don't provide tools like screen sharing to your people to make things quicker, simpler and less confusing. Agent kept telling me things would be quick and simple but we kept adding steps. Trouble shooting seemed unrelated to the conditions or root cause so we just apparently reset everything causing loss of information, changing passwords etc. Had to repeat information 3/4 times. Instructions on chat were unclear and confusing. Told issues in call 1 were fixed but call 2 went back to the same issue. Very frustrating.
