Customer service for Hulu disrespectful refuse to solve the issue at all a Hulu gift card I paid with a Hulu gift card for for the Hulu Disney bundle they they had a glitch and refuse to refund my Hulu fix the issue try to have me use a card credit $25 even though I already used a $25 gift card onto my account even though the glitch was on their side so they want me to pay $25 from my checking account and then supposedly refund me back the 25 after they take it out of my account which does not make any sense cuz they should be able to just put it directly on my account as a credit but they said they couldn't do it that way because it was a gift card which doesn't make sense if you're going to sell them in the store you should honor your gift cards but at least putting the credit back on the Hulu account I'm not asking to have the money back in my checking account I asked him to put the credit back on my Hulu account because of the glitch was refused because I purchased a Hulu gift card and I did not use a banking account card which I think is wrong because not a lot of people have access to using bank cards or credit card that's why some people purchase who gift card your policy should be changed to to fix the issue on Hulu gift card when the glitch is not the your customer's fault when the glitches on Hulu's side the glitch happen on your guys's end and you guys are refusing to compensate I understand it's a gift card but if you're not going to do that then you shouldn't be selling them in store it's wrong and also your Hulu My account app needs to be fixed it has so many issues dates are wrong payment dates or being made for different days and months for example mine was due on December 2nd is when I paid it and I got a shut off on December 12th thing that I owed a dollar and now they're refusing to fix the issue claiming it's because I purchased a gift card so they can't do nothing about it which I think is completely wrong they should be able to credit the account for the mistake that was made on your guys's side service was disrespectful and unhelpful and I will not be using Hulu anymore and a lot of senior citizens aren't able to use bank cards or credit cards but it is easier for them to use the Hulu gift card I think you should fix your Hulu my account app to easier trying to use a gift card on there because it is very difficult and then when you try to get help from customer service they want to put blame the customer and not do their job and I feel sorry for the next customer who has to deal with the same issue who
