I had a case number for a credit of one month to my account. The phone call took 45 minutes. They were playing word games with me asking if I was told I was getting a refund or a credit. They refused to issue the credit for 40 of the 45 minute call, requiring me to convince them. Never did get to talk directly to the person who makes the decision. I had to tell the representative, who told them , then he would come back from a hold and tell me what they said. I felt like I was buying a car and the games they play. I would give them less than a star but it won’t let me.
