We have used Hubspot for 6 years. It has worked well during that time. We recently had to make the decision to switch providers. When we reached out to Hubspot we were informed that our subscription auto renewed (2 months before) and that we were locked into the entire year subscription. I asked to cancel and they informed me we would have to pay the full subscription fee, for the year (even the part we won't use) before we can cancel. The customer support people I worked with were incredibly unhelpful. Nothing was done to try to help us. Then they had the nerve to reach out to us afterwards to try to "make us stay" with some good pricing offer. What nerve! If this is the level of support they gave me we are NOT interested and will never be interested again. SHAME on Hubspot! The worst part is, no one at Hubspot even cared when I explained my case.
