I purchased a PC from HP around 3 months ago. The PC has been good (HP Omen 40L). One night, while on the PC, it shut down and was beeping. Then, it would not boot.The next morning, on a Sunday, I went through troubleshooting over WhatsApp, and they said it needed to be repaired. However, their system was down so they could not book me for a repair.At this stage, I thought: fair enough, these things happen. I would still have been willing to give a 5* review at this point, as things break and that is life.Following this, they booked me in for collection on the Tuesday. They told me I would receive an email with a timeframe in the morning.I took the Tuesday off work, and waited. No email. I called them 7 times in total that day, spoke to agents who were clearly working from an off shore call centre, who all promised me it would be picked up that day. It wasn’t.So, I had had no contact, and had wasted a whole day.Wednesday comes around - I plan to wake up around 9am. I am woken by a knock on the door at 7:30am, and I miss the door. Turns out it was DPD picking up my parcel. They rearrange for the Thursday, and I manage to send it off then.Now, the repair itself only took 2 weeks. However, dealing with customer service during this time was difficult.The customer service department didn’t know the company who was repairing the PC. I used to work in insurance for goods like this, and we ALWAYS knew. Anyways, I ended up finding out with my DPD tracking code. I contacted that company, who said it was going to take over a month due to a parts storage, and they recommended I raise it to the customer relations team and request a replacement.I get back in contact with HP, who raise it, and promise me phone calls at many different times, none of which I receive. Eventually, I am contacted my customer relations, and he asks me to give him 24 hours to look into it. He promises me a call the following afternoon.The next day I wait all afternoon for a call, and finally receive it at 6pm (which I consider evening), and I missed it. This was on a Friday, so I had to wait 3 more days for more information.The Monday comes around, and surprise! The parts are actually in, and the PC is being fixed. It is now a day later, and I expect my PC to be returned tomorrow according to DPD. It is interesting that all of a sudden when I request a replacement, there is no longer a parts shortage.To sum up: the PC found a fault within 3 months (which ended up being the motherboard by the way), the customer service was terrible. The communication to myself during the repair was terrible.It was so bad, Curry’s actually offered to fix it for me for free so I didn’t have to deal with them, but I thought it was worth requesting a replacement first.I would suggest going for another company for your PC, or taking out an extra cover through curry’s perhaps so you don’t have to deal with HP yourself.
