Horrendous, unfathomably terrible experience. The worst customer service interaction I have ever had, and I have had many disappointing interactions with other companies. I will never purchase another HP product for as long as I live and will actively discourage others from doing so unless this issue is completely rectified. First of all, I have used this printer for two years before the scanner stopped connecting to the computer. I did a reset on the printer and it stopped connecting to the Internet. I tried to get support from HP, but, unbelievably, you have to purchase a $60 “care plan” in order to talk to anyone on the phone. So, I sucked it up and spent the money, only to find that the “care plan” only activates one month after purchase, so I had to wait an entire month to get support. After waiting a month, I finally am able to call support to try to get help connecting the printer to the Internet, the same exact Internet that it had been connected to before the reset. The customer “support” representative was without a doubt the rudest, most aggressive, most insulting, and least knowledgeable representative I have ever dealt with. Almost immediately he started yelling at me to download some software where he could take control of my computer. In another classic HP move, the software did not open, so the yelling from the representative intensifies. He then makes me click a link to livestream video from my phone while he is yelling instructions at me in a very lazy manner, all the while with a tone of voice implying he could not care less about the issue and that I am wasting his time. He yells instructions at me for an extremely basic reboot of the printer that I have already done dozens of times before. When that doesn’t work (shocking), he gives up and says I need to contact the Internet provider, even though the printer connected to the same Internet with no problem before. None of my other devices have this issue with the Internet connection, only the garbage HP printer that I have sunk probably $500 into by now.I am appalled by this experience, and days later my blood continues to boil with anger. The company should be ashamed of itself for offering subpar products, engaging in predatory warranty schemes, and hiring pugilistic “support” representatives. Shockingly bad. Absolutely shameful.
