Don’t Waste Your Money on ‘Best To Serve’ Insurance WarrantyI purchased a laptop and took out a 3 year product insurance (via Best2Serve which seems to be HP’s provider in Europe) on a Pavilion x360. It sits on my desk and has never been dropped.Over time, the action of lifting the lid of the laptop created a very small crack on the thin plastic lid, at a point near the hinge. Over time this weakness turned into a longer crack. It’s an obvious weakness point and a simple internet search has found others with the same issue.I spoke to the team. After a fuss, they agreed to look at the laptop. I sent it off and a week later they have decided that this crack was caused by the customer and they want £375 to repair.I am extremely angry…same old rubbish….buy our insurance but if you have a claim, we will do everything to get out of it! I have just called and requested my laptop back, so be warned.
