All in one desktop started cutting out just under 2 years. I'd purchased the warranty so did diagnostics with them via whatsapp and they asked me to return the unit and AC adaptor for repair. Sent a box via DPD which in their repair email says will be adequately protected with separate section for AC adaptor. Box arrives and it has a couple of bits of foam in (none along the top) and no section for AC adapter. So the whole thing is not protected at all. Even on the way out of the drive the delivery driver tipped the whole thing 90 degrees causing the computer to bang onto the bottom of the box (and presumably the loose AC to go into the top of it!)Arrived back and the repair was a new AC adaptor. So presumably never really needed the unit. The unit was pretty filthy and had marks across it and some minor damage to the base. Reported within 24 hours, got told would get a response within 3 days. No response, so chased over and over for more than a month, often their whatsapp chat doesn't connect, or advisers cut you off. Was then offered a resolve - to send for repair. Said I'd do that in the original packaging but apparently that's not an option, the only way you can do it is in one of their 'repair' boxes with a couple of bits of foam, which is likely how it got damaged in the first place. No other options. Got told damage from DPD is rare (really? I find that hard to believe) Asked for it to be escalated to complaints and adviser said they weren't clear on my complaint. Then got told my complaint would be rejected. So no wonder they think damage is rare if they make it so hard to complain!So now I get to live with a unit HP have damaged because of their inadequate repair process, because they won't provide adequate protection for repair units. Guess this also means I can't ever use their warranty repair again - a service I paid extra for, because they can't look after items.
