hp

1.2
1.2 from 1.3K Reviews and Ratings
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Printer stopped accepting wireless…

Printer stopped accepting wireless input. HP support agent noted my model was now discontinued, and she started an hard sell to get me to sign up for a new printer + monthly cartridge plan. Talked to a friend, and he suggested I print out the printer diagnostic; it showed that the wireless card in the printer had failed. I quickly used an Ethernet cable to connect the printer to the router and finish my printing job. HP support was useless. I will be buying a new printer, but with this level of support another company will get my business.

1
Date of experience: Jun 11, 2024