My HP printer would not print properly so I contacted HP Support. Initially the agent I spoke to was very helpful. He first thought the problem was with my printer and said he would check if he could replace it. He then came back and said it was out of warranty although I had bought it less than a year ago. He then asked me to send him some copies of the photo prints concerned which I did. He also asked me to send a photo of the print cartridge and its box, again which I did. He then said there was a problem with the print cartridge and he would send a replacement cartridge. I waited for the replacement for two weeks and then sent an email requesting an update on the replacement. Three days later I received an email saying, my case had been closed but If I had a repair order still open, I would receive separate communications. I waited another 3 weeks and then phoned HP and asked what had happened to my promised replacement cartridge. In short, I was told as I was not an Instant Ink member I would have to contact the company I bought the cartridge from, Amazon. I had previously cancelled my Instant Ink membership because I thought it was a rip off. My partner is a member, she has paid over £50 and only received one set of cartridges which she could have bought for about £20 from Amazon. Say no more! HP are an awful company to deal with and I would strongly recommend going elsewhere for your needs.
