No need to go into details. The rating says it all. My computer arrived DEAD. The return process was a nightmare. 4 phone calls and one week later I still have no return label. An emailed return label. Why? Bottom line, terrible product, horrible customer service, why would you buy from them at any price? Not to mention over 7000 terrible reviews and they continue to go into the toilet. Clearly, THEY DON'T CARE! Save yourself the aggravation.