HP used to be the best computers and service. I have had them for many years for myself and the family. Mine recently died, so I went online for a new one. The have always been delivered the next day via courier. Oh no, not this time. It was sent Parcelforce. It arrived at the local depot at 5.30am on the Friday morning. Despite Parcelforce website saying it was Express 24 it was delivered Monday! Meaning I lost work and business. On complaining to HP they insisted they did not do 24hr delivery. Despite my sending them the invoice and the parcel label both of which state 24hr, continue to deny they provide this service! How can you deny it when the evidence is there? So much so they have implied that I am a liar. I don't think so. The Head Office are incredibly rude and ignorant in no response at all. HP have very obviously gone downhill and quite honestly deserve to go out of business the way they treat their customers. They need to remember that its customers and businesses who keep them in a job!! AVOID AT ALL COSTS
