HP continues to have the worst tech support. I recently had to call in about two HP9135e printer problems. One minor, but they managed to totally destroy the printer by locking it up on the menu screen. I later found out that what they did remotely destroyed the printer. They didn't know this? I have spent over 20 hours over three days online with support: 5 techs(2 that cut me off when they could not figure the problem out, 2 supervisors, and one HP engineer. NOBODY could fix the problems THEY created. Two brand new printers right out of the boxes. After reading Amazon reviews, I found many others have had the same issues with this printer. HP must know they have a problem with this model, as the original price was $499, then $399, and yesterday, now $279. After being an HP fan for over 25 years I now have switched to Epson printers.
