HP Laptop Constantly Malfunctions and Service Process Issues* On 20/10/2021, I purchased an HP Gaming Pavilion laptop. However, the device malfunctioned after eight months, and I sent it for service. After a month, the SSD was replaced, but since the same issue persisted, I sent it for service again a month later. This time, they identified a motherboard failure. I requested a replacement, and after three months, I was given an HP Omen model laptop. After using this device for eight months, another malfunction occurred, and I sent it for service again. They claimed maintenance and updates had been performed. However, one month after the warranty expired, the device malfunctioned again, and I sent it for service once more. This time, they identified another motherboard failure and issued a paid repair. I paid the fee, but they later informed me that the necessary part was unavailable. During this process, I had detailed discussions with an authorized representative, Hazal A. I argued that the device in service should be taken as the basis instead of the one on the invoice, but this was not accepted. Consequently, I filed a complaint with the Consumer Arbitration Committee. Throughout this process, I remained in constant contact with Hazal A., and after eight months, I was informed that the laptop part had arrived and the device had been repaired. My replacement request was closed, and I retrieved the device from the service center. However, one month later, the same issue reoccurred, and I sent the device for service once again. The service center claimed it was repaired within three days. When I went to collect the device, I informed the receptionist that it was still faulty, but since the laptop had no charge, I couldn't check it on-site. Upon arriving home, I found that the device wouldn’t turn on at all. The next day, I returned the laptop to the service center and attached a video of the malfunction, requesting expedited processing. However, customer service has not provided me with any updates or even attempted to call me. I am constantly forced to make follow-up calls myself. I will report HP's policies to their international service department and request improvements in their Turkish service centers. It is unacceptable that a laptop, which I have owned for four years, has spent two of those years in service, with constant malfunctions and prolonged repair processes. I urgently request HP Turkey representatives to contact me and resolve this issue as soon as possible. Why doesn't HP monitor its operations in Turkey?
