I bought a defective laptop in April, 2024, Envy. I found problems and called HP. I was told to get used Window 11 and this high-end computer. I tried and missed the time to return. I had so many problems next 3 months. Wifi did not work. I bought a $90 cable. AOL tech support worked almost every day to fix. But they couldn't. The case manager, Ed told me to downgrade to 10, and their tech support would do it. But the technician said that they would not do any longer. I did it in the shop paid $100. It started to work. In November, I had another problem. The shop technician said they could not fix it because the motherboard had a problem and needed to return to HP. Because I needed to publish books, I used it till the warranty's limit. I sent it back to HP on 2nd April. Tech service Pablo contacted me. I said I did not want to change to 11. But fix WiFi, sound volume, Vedeo problem, However, there is no replay over a month. Since then, they had no words. It over a month. I was told it would be 2 weeks of repair. If they could not fix it, they would proceed the next step. I have Apple Ipad . I tried to get by for a few weeks, but I had to buy another computer. I have no problem using 11 and never had any problem. This computer has a problem. Since no tech support contacted and my new case manager was no good, I needed to contact BBB. But HP is not associated. I have been using HP computer and printer for nearly 40 years, but I would never buy HP.
