Bought a HP 7720e all in one printer back in January 2025 and had intermittent connection issues with it until 5th May when it just gave up the ghost completely. Had already called HP customer service once before who were not great and just seemed to be reading from a script but it did eventually work again, but intermittenly lost connection or was 'unavailable'. On 5th May it refused to print or scan or copy so on 6th May called customer service again and was on the line for well over an hour but nothing worked, not resetting printer and reinstalling, rebooting router, uninstalling and reinstalling HP Smart app. Anyway after what seemed like days the customer service rep said he could not understand why it wouldn't connect and would have to refer the case (5142526164) to the technical team who would call me back within 48 hours, guess what? They didn't and now I'm left with a large piece of junk that has no purpose and HP customer service couldn't seem to care less. Will never use HP printers again as they are just too unreliable as are their customer services.
