I know that sound like a cliche but if there would be a negative star I would go for that. One star or zero star is already too much. For sure , being a professional engineer, with over 25 years of experience, I had the chance to work with different prestigious company like xerox or even canon. Recently, considering hp one of the closest companies to my Apple products I switched to it. Big disappointment! Even I tried to buy one of the best in class, I was so much disappointed from the first day. Very unstable software! Called the people there more then 8 times in 4 months to have the product temporary working and after that going back to the same problem, over and over and over again. Last two times I asked the rep to make sure it will be fixed because is going out of warranty which by the way is one of the shortest. Guess what?! After about a month the printer went awry again with the same problem only this time, if I want to fixed it, I had to pay first for diagnostic ( which was supposed to be the same like the first 8 times) and after that for repair. That’s rich! Also when I asked for the supervisor, which regularly is supposed to be an US located one, I was surprised to be called back , after “an hour”, which actually was 2 hours length , pretty much the same person with East Indian accent, tried to impersonate the supervisor and mocking me, the customer who paid in good faith the price of the printer which never worked right. So be aware when you are shopping for this products. For sure, 1.2 stars they have now , are more than they deserve.
