There was a time when HP provided good technical support.I recently had an issue reconnecting my printer to the internet and contacted HP internet support.After taking over my laptop remotely to assist me, the first adviser could not fix the issue and ended up suggesting that maybe my printer was outdated and I should buy a new one.The second adviser, a few days later, gained access to my laptop, with my permission, and the told me that the problem was that all my files were corrupted. He then tried to sell me a product that would fix those issues. Concerned, I quickly turned off my laptop.A day later, I tried various other measures to fix the problem by myself, and finally did.I did not need a new printer, and the issue was not corrupted files.When my current HP printer becomes redundant, I will not be buying another HP printer again.Incredibly poor customer service in every respect.
