I booked a property with free cancellation and pay later condition - ie. I would not be charged until arrival to the property. The property charges me the full amount (plus a day’s worth of local tax added for some reason!). I cancelled immediately, and the refund that is being processed is less than the amount originally charged. Hotels.com are telling me to contact the property directly for any queries! How is this acceptable? Please do not book via Hotels.com (or Expedia for that matter), their customer service is appalling!
