They stole money from me. After going through a painful process of changing a date, talking to the hotel directly which they agreed to the change, hotels.com kept telling me the same thing to eventually tell me that they will cancel and issue me a refund, and they never did. Ended up booking twice, charged twice with refunds never to be seen. NEVER book with hotels.com. ive used them for years but they have gone downhill. I will NEVER use them again and will tell everyone i know never to book through them ever again.
