I booked a hotel in Brighton in July this coming summer. I chose the pay at hotel option which was £280. Then today 5 months early I had £381.07 taken from my bank account without authorisation!! How the hell are they allowed to do this? The hotel said they don’t take payments on the day. So why is it advertised on hotels.com? I’m £380 out of pocket now. They offered me £25 compensation. Where will £25 get me this week. So angry. I’ll be contacting my bank and the relevant ombudsman to take this further.
