HORRIBLE!!! Uncaring and rude... I had a death in the family well before 24 hours of check in. Holiday Inn Express Monticello/Goshen and they DID NOT and WILL NOT refund me for the two rooms. It's bad enough that I had to pay for the funeral too, I could have used that money towards it.Thieves!!Money hungryUnprofessional!!!I needed the refund for both itineraries!! NEVER AGAIN!!!!!
