I have used hotels.com for several years in US, Canada and Japan, and appreciate the convenience to preview, book, cancel, save trips, pay on-site or pay before - all in one platform. The website and app are easy to use, can see your travel history, and fortunately all hotels have honored our online bookings so far. This is the first year we are using the new rewards system, so I'm unsure how that will work out for our situation. On most long trips we have been able to redeem one free night which is great.
