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POOR EXCUSE FOR A COMPANY!!!

Trust Me They only got 1 star because I didn't have an option to put half a star or better yet no stars. I will NEVER book through hotels.com AGAIN!! I had a 4 nights stay at a hotel and almost 2 days prior to my stay I simply wanted to decrease my stay by 1 day. In which case they stating they were unable to do. I cancelled my reservation and booked directly with the hotel and got the same room cheaper. Hotels.com is a waste of time NEVER book through them.

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Date of experience: Jul 16, 2024