Horrific experience. We booked an expensive holiday and my wife had to have emergency c section a week before the holiday. I asked if we could move the booking and after hotels.com said they would attempt to assist.Couple of days past and all I got was an email to say we couldn't contact the hotel and cannot arrange your refund.1 - Did they try and call the main number as every hotel has a reception and bookings team2 - I didn't ask for a refund, I asked to change the date for the future due to a medical emergency.I won't be using hotels.com again.
